What to do if you've forgotten your password

If you have changed your password from the original default password, we can't find out what it is as the password is encrypted. However, we can reset your password.

How to get your original password

If you're a student, you can get your original default password online. You'll need your date of birth and student number to get this. 

How to reset your own password 

We recommend all students join the online password re-set service that will allow you to re-set forgotten passwords and unlock your own user account at https://passwordreset.leeds.ac.uk

How to get a forgotten password reset 

Please visit the IT Service Desk and bring some photographic identity with you. The password will usually be changed within two working hours but if urgent this can often be done while you wait (during normal working hours).