CA - Supporting Services - Capabilities
The processes, skills and expertise needed to develop, deliver and support effective IT services.
Development of bespoke applications or customisation of third-party software packages where off the shelf products are either not available or not appropriate to meet customer requirements.
Applications support provided to users of third party applications software or users of bespoke software developed either in-house, by IT, by contractors or by third party providers.
Enterprise wide strategy and architecture development and support and leadership across IT and business delivery.
Business Analysis delivery and leadership across all IT delivery activity both project and business-as-usual work.
To support the delivery of change within the University by enabling informed decisions, reduction of risk and driving the quality of deliverables first time.
Provision and support of systems providing Management Information (MI) and Business Intelligence (BI) and the development of MI reports and BI dashboards.
To ensure that best practice project and programme management is applied consistently and effectively across the University.
ITIL based processes, policies and standards used to successfully plan, deliver, control and manage IT services.
IT Comms support IT staff in communicating effectively both internally and to the wider University community.
Compliance concerns the monitoring of adherence to policy, standards, and legislation to ensure that information assets are not placed at risk and that operations are fulfilled in accordance with the law...
High quality administrative support for the senior management team and a welcoming and helpful reception facility for the IT Service.