What difference has your feedback made?
We'd really like to thank everyone who has given us feedback
about IT services over the last twelve months. We really do listen to your
suggestions, complaints and praise. Here are some of the improvements we have
made based on the things you have told us.
We have introduced a new Digital Check-in and attendance monitoring service which allows students to register their attendance in lectures digitally using their mobile applications and online.
New Computer Clusters
As part of the refurbishment of the Edward Boyle Library and our brand new Laidlaw Library, we installed brand new computer clusters with state-of-the-art equipment to help enhance teaching and research at the University.
We have added even more laptops for our popular Loan Laptop service. We now have self-service laptop lockers available in all four of the libraries, and are in the process of purchasing new laptops which will further enhance the student experience.
In 2016, for the first time, we sent out a separate IT Welcome email to all new students to let them know things that are available before they arrive and the main things they can do when they get here. This was very well received. We created a web version which is available all year round and can be accessed using a friendly link: it.leeds.ac.uk/welcome
We have worked with the University Communications Team to update our iconic 'cog' branding to make it more in line with other University services. We have updated our Major Incident communications and colour-coded emails to make them easier to understand. Our NewsFlash communication emails have also been updated to include this new branding.
Social Media Presence
We have continued to increase our Social Media presence, particularly on Twitter and increased our followers by almost 25%. We are working with the central University Social Media channels to ensure that tweets are targeted and IT have an online presence for key events (such as Open Days and Clearing).
We have developed a range of videos to promote IT; for example, our induction video 'Make the Most of IT' and we are also developing videos for IT events and conferences. We have created an animated guide which shows how to connect to Eduroam (which we can build into our Social Media strategy). We are hoping to use video as a tool to communicate internal messages across IT. We have also made some fun videos for a conference, including a silent video which shows the magic of Front Line Services.
Previous changes we made:
This year we have added another 24 laptops to the laptop loan service. These will available in
the new Laidlaw Library from June 2015. Weve now got over 100 laptops
available for day or longer term loans. We also have lockers in the Health Sciences Library and after the Edward Boyle Library refurbishment, we plan to add an extra 48 laptops lockers.
Social Media Presence
We have increased our communications via our Twitter handle @ITServicesUOL and have also included a link to our Twitter page on our Website and on the University Portal.
IT Presence in the Laidlaw Library
We have increased our presence in the Laidlaw Library with our IT Service Desk Kiosk. It allows students to troubleshoot issues via the machine and also has a direct hotline to the IT Service Desk (they don't even have to know our number as it automatically rings us). After the Edward Boyle Library refurbishment, we are looking at having one setup within there too!
Upgraded our email system to Microsoft's Office 365. We have created more guides and videos for multiple platforms. We have also ensured that these are clearer by including step by step images.
Updated Feedback Survey
We have modified our Feedback Survey from suggestions we had received to make it more relevant to every form of contact.
How to get to the Service Desk
We have created more banners and signage with directions to the IT Service Desk. We have also created video directions and have updated the UniLeeds Mobile App to include our new location, as it is a very popular source of information for students.
Windows 10 and Mac OS X
We have updated all of our pages to include guides for Windows 10 devices and Mac OS X machines. This continues to allow us to support students and staff under our Bring Your Own Device (BYOD) Policy.
New email service
In September 2014 we introduced a new and improved email
service called Office 365 for all students. This provides secure anywhere
access to email, calendar, contacts and tasks. Staff will be migrated to this
new service over the course of 2014/2015.
As a student or staff member at Leeds, you can get up to
five free downloads of Office 365 Pro Plus for PC or Mac.
Made it easier to contact us
We have made sure that the IT Service Desk contact details
and the IT webpages are easier to find. There are now additional links from www.leeds.ac.uk and the For Staff pages. We
have increased the number of places where our contact information is recorded.
We also encourage people to contact us via Twitter @ITServicesUoL.
Provided more information about our IT Services
A new 'Get Connected' leaflet for students we created a handy
guide that will provide you with all the IT information you will need for your
time at Leeds. Pick up your copy from the IT Service Desk.
A new 'Your IT' leaflet for Staff.
Increased our social media presence. You can now contact us
via Twitter, @ITServicesUoL.
More video clips
We've created a library of user friendly video clips to help you
get the most from Office 365.
Made the print service easier to use
We introduced mobile print to allow you to print from any internet enabled device. We designed new posters above all the print, copy and
scanners across campus. We provide regular updates, hints and tips about printing
via Twitter @ITServicesUoL.
Improved the support available at start of term
We have more people available on Intake weekend we have
introduced IT Hot Spots across campus during the start of term so it is easier
to find help when you need it. Look out for our staff, they will be ones
wearing the green T-shirts.