How to report a telephone fault

All faults on digital phones should be reported to the IT Service Desk. If your analogue phone is faulty you need to return the phone to the IT Service Desk for testing.

Analogue phones

Analogue phones have the word Interquartz on the handset.

Please check to see if your socket is working first. You can do this by trying a phone that is working in the socket you use. If this phone works then its likely that your socket is faulty. Please report the fault by email to the IT Service Desk and provide: Building name; Room number; your telephone extension; the socket number.

If the problem doesn't happen on the working handset then it is likely that the original phone is faulty. Make a note of your extension number and return the phone to the IT Service Desk on Level 10 of the E C Stoner building (just around the corner from the Edward Boyle Library) for exchange.

All faulty phones returned will be tested, and if no fault can be found we will reserve the right to charge the department £25 for a new phone. If the fault continues to occur on the 'good' (working) phone, it's probably a system fault. Note the socket number and then report the fault to the IT Service Desk.

Digital phones

Digital phones have the word Siemens on the handset

All faults on digital phones should be reported to the IT Service Desk. Don't return the phone to the Service Desk.

Faulty phones not originally supplied by the telephone service won't be replaced. Examples of all phones supplied by the telephone service can be found in the IT Service Desk. However, one example would be any BT phone.