Find out how to report a fault with your handset, who your Telephone Liaison Officer is, and how to update your telephone details.
You can find University staff and student phone numbers and email addresses by using the staff A-Z list
All faults on digital phones should be reported to the IT Service Desk. If your analogue phone is faulty you need to return the phone to the IT Service Desk for testing.
A Telephone Liaison Officer (TLO) is a point of contact between the department or section and University Telephony Services.
When you phone is set up your head of department decides what type of calls you can make, for example, whether or not you can make international calls. Find out more about this, voicemail and making personal calls.
This page tells you how to use the University's speed dialling system and where to find dialling codes.
The type of handset you are using is clearly labelled either underneath or on top of the telephone base.
If you are moving offices, here's how to make sure you have Internet and telephone access. This also applies if you want to keep the same telephone extension.
This page has a glossary of commonly used words for the telephone service and what they mean.